User Privacy Policy

This Privacy Policy explains how Slots Ventura collects, uses, stores and protects personal information when you use our online casino services in Canada. We respect your privacy and aim to be clear about what information we gather, why we need it, who we share it with, and how you can manage your data. If you have questions about our practices, you can contact our privacy team at [email protected].

Types of Data We Collect

We collect information you provide directly, information generated through your use of our services, and information from third-party partners. This helps us operate your account, process payments, and provide secure gameplay.

Personal Data

Personal data includes name, date of birth, address, phone number, email address, and government ID for verification. We also collect payment details when you deposit or withdraw funds, subject to verification requirements.

Technical Data

We collect technical information such as IP address, device type, browser and operating system, device identifiers, and log information. This data helps maintain site security, detect fraud, and optimise performance for mobile and desktop users.

Transactional Data

Transactional records include deposits, withdrawals, game activity, bets placed, wins and losses, bonus use and loyalty activity. We use this data for account management, fraud prevention, and to comply with legal and regulatory obligations.

How We Use Your Information

We use your data to create and manage your account, process payments, confirm identity, and provide customer support. Data is also used for security purposes - for example, to detect suspicious activity - and to meet our legal and regulatory obligations. We may use aggregated or anonymised data for reporting and service improvements.

Information Sharing and Third Parties

We share personal data with trusted service providers who assist with payments, identity verification, fraud prevention, customer support and hosting. We may also disclose information where required by law or to protect our rights. Third parties are contractually bound to protect the data and may only use it for the services they provide to us.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, keep you signed in, analyse site usage and deliver basic functionality. You can manage cookie settings through your browser, but disabling certain cookies may affect site performance or limit features.

Data Protection Practices

We use technical and organisational measures to protect personal information, including encryption for data in transit, secure access controls and regular security reviews. Access to personal data is limited to staff and contractors who need it to perform their duties.

User Rights - Access, Correction and Deletion

You can request access to the personal data we hold about you, ask for corrections to inaccurate information, and request deletion where applicable. Requests can be submitted to [email protected]. We will respond in accordance with applicable Canadian privacy laws and may retain certain information where required by law or for legitimate business needs.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on our site with an updated effective date. We recommend that you review this page periodically to stay informed about how we protect your information.